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Welcome to myLoot!

 

  1. Is it available for all platforms (PC/PS4/XONE)?

No, myLoot is only available for the PC version of Warface.

  1. What are myCoins?

myCoins are a bonus you obtain from every purchase of items you make on loot.my.com. When you complete the purchase, you are awarded the amount of myCoins that is indicated in the description. Those myCoins can be used to obtain any chest available in the “Chests” section, as long as you collected enough myCoins first and have not yet met the purchase limit for that chest.

  1. Do I need to register before making a purchase?

Yes, you need to have a my.com registration in order to make a purchase. You don’t need to have a Warface account to purchase items, however you won’t be able to transfer purchases without one. Your Warface account needs to use the same email as your my.com registration utilized in the purchase process. Only then will you be able to successfully move your items to the game.

  1. How do I buy an item?

Select the desired item from the “Shop” section, select the quantity and click the "Buy" button. You will be offered various methods of payment (Paypal, VISA, Msatercard, etc.).

If you log in with your Steam account, Steam Wallet will be available as a sole payment method.

NOTE: In some cases, you may not get automatically redirected to myLoot after completing your purchase using Steam Wallet as a payment method. In that case, please open myloot (https://loot.my.com) manually in your browser, and your item(s) will be available in the inventory section.

Please accept our apologies, we are working to get this issue resolved as soon as possible

  1. How do I spend myCoins to get chests?

Select the desired chest from the “Chests” section, select the quantity and click the "Buy" button. Your current balance of myCoins will be displayed and you will be asked to confirm the purchase if you have enough currency to complete the purchase. After that, the chest(s) will be stored in the “Your Chests” section until you open them.

  1. How can I see the composition of the chest?

Just click on the chest with the left mouse button to see its composition. You can also see a description of each item in the chest if you scroll over its name.

  1. What does a color bar over the content of a chest mean?

A colored bar indicates the relative value of each of the potential rewards contained in that chest. Green – Common, Red – Uncommon, Blue - Rare, Orange - Legendary..

  1. Will I receive all the rewards from the chest?

No, you will receive one single item from the chest that will be selected randomly.

  1. Can myCoins be applied to all games?

Yes, you can use myCoins to obtain chests from any of the games available on loot.my.com, regardless of the game you originally purchased from.

  1. I bought the chest, but it is not in “Your Chests” section.

“Your Chests” sections are different for each game. Check that you are in the corresponding game section. If it is not the case, go to the main page (either by clicking on the game logo on the top of the screen or manually inputting URL https://loot.my.com, and select the desired project from the top bar.

  1. I bought a chest, but it did not appear in the chest section (the right side of the screen).

If you closed the window after the payment, try to wait for approximately 15 minutes. If the chest still does not appear (make sure that you are in the right game section), contact support.

  1. How to transfer an item into the game?

Go to the inventory section and click "Activate". You will receive a confirmation pop up indicating the activation, and your item will be transferred to the “My Items” section of Warface website. From it you will be able to transfer the item into the game.

After a successful activation, the item will disappear from myloot inventory but you will be able to check all past activations in the "History" section (right next to "Inventory"). Please notice that the process can be occasionally delayed by a few minutes. If the items do not appear in the “My Items” section of Warface website after a few minutes, please contact Support.

The participant cannot demand replacement of the received Reward with monetary equivalents or any other reward. Once the item is activated it cannot be returned or changed.

  1. I read the FAQ, but I still have unresolved issues. What do I do?

Contact Support.



Contact Support


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